Shipping Policy for Physical Goods
We now offer Stretched Canvas Art in the Clikchic Designs store. The stretched canvas frames are shipped at a flat rate per order anywhere around the world. You will be notified when your canvas is shipped.
All other products by Clikchic Designs are Digital Products.
There are no physical items shipped to you. All downloadable purchases must be downloaded.
A link to the purchased items will be provided immediately after checkout & payment is completed.
Click on the download link to download your zip file. If there are more than one products purchased there will be a download button for each products zip file.
Unzipping Your Download
Once you have finished downloading your file you will need to unzip it. Collections of files are usually zipped for download to keep the files together and at a minimum size for easy download. If you are unsure how to unzip your download. There is a tutorial which you can view by clicking here if you need help with doing so.
An email will be sent to your store registered email address with your purchase invoice. You may access your account at any time with your email address and password used to register.
In case of download issues there are up to 7 download tries for each product. If you have issues downloading your products please do contact us and we can troubleshoot with you and if need be reset your links. Sometimes using a different browser can help. It is your responsibility to ensure you have backups of your file. Hard Drives can and do fail so it is a good idea to have multiple backups.
Refunds & Returns
Since most of our products are digital, once your files are downloaded there are no refunds possible. In the unfortunate event where there are any problems with your files, please do contact us so that we can rectify any issues for you ASAP. Our customers are important to us and we want you to be happy.
For any issues with our stretched canvas products we will work with you to come up with a suitable solution. Please contact us if there are any issues. There are no refunds for changes of mind. If there is damage during shipping we require proof before a refund will be given. We can work with you to achieve this should this unfortunate event occur. All canvas designs are shipped with tracking numbers for maximum parcel security.